Refund policy

Last Updated: May 2026

At Second Avenue Hair, we want you to be completely satisfied with your purchase. We carefully curate professional salon-quality haircare products and stand behind every product we sell.

Please read our Return & Refund Policy before placing your order.

Returns Eligibility

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, products must:

  • Be unused and unopened
  • Be in their original condition
  • Be in the original packaging with all seals intact
  • Include proof of purchase (order number or receipt)

For hygiene and safety reasons, we cannot accept returns on opened, used or tampered haircare products unless the item is faulty, damaged or incorrect.

Faulty, Damaged or Incorrect Products

If you receive a product that is:

  • Damaged during shipping
  • Faulty or defective
  • Different from what you ordered

Please contact us within 48 hours of delivery by emailing enquiries@secondave.com.au and include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

After assessment, we may offer:

  • Replacement product
  • Store credit
  • Full or partial refund (where applicable)

Change of Mind Returns

We understand that sometimes a purchase isn't quite right.

We may accept change of mind returns for unopened and unused products within 14 days of delivery, provided:

  • Return shipping costs are the responsibility of the customer.
  • Original shipping charges are non-refundable.
  • Products are returned in their original saleable condition.

Once received and inspected, we will process your refund or issue store credit where applicable.

Non-Returnable Items

  • Opened or used haircare products
  • Products with broken or removed seals
  • Gift cards
  • Sale or clearance items (unless faulty)
  • Products damaged through misuse or incorrect application

Refund Processing

Approved refunds will be returned to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

Order Cancellations

Orders may only be cancelled before they have been dispatched.

Once an order has been shipped, it will be handled under this Return & Refund Policy.

Shipping Issues

Second Avenue Hair is not responsible for delivery delays caused by:

  • Postal or courier services
  • Incorrect shipping information entered at checkout
  • Circumstances outside our reasonable control

Please ensure your shipping details are correct before completing your purchase.

Contact Us

Second Avenue Hair

Rear/614 Burke Road
Camberwell VIC 3124
Australia

Phone: (03) 9882 6622
Email: enquiries@secondave.com.au

We're always happy to help and ensure you have the best experience shopping with Second Avenue Hair.