Terms of service

TERMS OF SERVICE

Last Updated: May 2026

Welcome to Second Avenue Hair. These Terms of Service (“Terms”) govern your use of the Second Avenue Hair website, online store, and related services operated by Second Avenue Hair (“we”, “our”, “us”).

By accessing this website or purchasing products from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Business Information

Second Avenue Hair
Rear 614 Burke Road
Camberwell VIC 3124
Australia

Phone: (03) 9882 6622
Email: enquiries@secondave.com.au

2. Use of Website

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian

  • Any information provided by you is accurate, current, and complete

  • You will use this website only for lawful purposes

You must not:

  • Misuse or interfere with the operation or security of this website

  • Attempt unauthorised access to systems or data

  • Use this website for fraudulent or unlawful activity

3. Products & Services

Second Avenue Hair supplies professional salon products manufactured by third-party brands.

We make reasonable efforts to ensure product descriptions, images, pricing, availability, and information displayed on this website are accurate. However, errors may occasionally occur.

We reserve the right to:

  • Correct inaccuracies or errors

  • Change product pricing or availability without notice

  • Refuse or cancel orders where necessary

Product images are provided for illustrative purposes only. Actual packaging, colours, and results may vary.

Results from professional haircare products may vary depending on hair type, condition, previous treatments, product usage, and individual sensitivities.

Customers should carefully read all labels, warnings, and manufacturer instructions prior to use, including patch testing where recommended.

4. Pricing & Payments

All prices are displayed in Australian Dollars (AUD) and include GST where applicable.

We reserve the right to change prices at any time without notice.

Payments are securely processed through approved third-party payment providers. We do not store payment card details.

5. Orders & Cancellations

We reserve the right to refuse or cancel orders at our discretion, including where:

  • Products are unavailable

  • Payment cannot be verified

  • Fraudulent or suspicious activity is suspected

  • Pricing or product information errors have occurred

Orders may only be cancelled prior to dispatch.

Once dispatched, orders are subject to our Returns & Refund Policy.

6. Shipping & Delivery

Delivery timeframes are estimates only and are not guaranteed.

Second Avenue Hair is not responsible for delays caused by shipping providers, public holidays, weather events, or circumstances outside our reasonable control.

Customers are responsible for ensuring shipping information provided at checkout is accurate.

Risk in products passes to the customer upon delivery to the nominated address.

7. Returns & Refunds

Please refer to our Returns & Refund Policy for information regarding returns, exchanges, and refunds.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Under Australian Consumer Law, customers may be entitled to a repair, replacement, or refund where products are faulty, unsafe, not as described, or fail to meet applicable consumer guarantees.

8. Limitation of Liability

To the maximum extent permitted by law, Second Avenue Hair is not liable for any indirect, incidental, consequential, or special loss arising from the use of this website or products purchased through this website.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

Second Avenue Hair is not responsible for adverse reactions, sensitivities, or unsatisfactory results arising from:

  • Failure to follow manufacturer instructions

  • Misuse or improper application of products

  • Failure to conduct recommended patch testing

  • Individual allergies or sensitivities

Customers should seek professional advice where appropriate before using professional salon products.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, branding, and website design, is the property of Second Avenue Hair or its licensors and may not be copied, reproduced, or distributed without prior written consent.

10. Privacy

Your use of this website is also governed by our Privacy Policy.

We collect and use personal information only as reasonably necessary to process orders, provide customer support, and operate our business.

11. Third-Party Services

We may use third-party service providers including payment processors, shipping providers, and analytics services.

We are not responsible for the content, policies, or practices of third-party websites or services.

12. Website Availability

We do not guarantee uninterrupted access to this website and may suspend, withdraw, or modify the website or services at any time without notice.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes take effect immediately upon publication on this website.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes arising in connection with these Terms or use of this website shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

15. Contact Information

For questions regarding these Terms, please contact:

Second Avenue Hair
Rear 614 Burke Road
Camberwell VIC 3124
Australia

Phone: (03) 9882 6622
Email: enquiries@secondave.com.au